Voice agent
Every call answered. Every caller booked.
The voice agent picks up every call in a natural voice, answers questions about your business, books or moves appointments on your real calendar, and texts you a summary when the call ends.
Listen in on one call.
- Agent: Thanks for calling Northside Physio, this is Ava. How can I help?
- Caller: Hi, I hurt my back lifting at work. Do you do assessments, and does my insurance cover it?
- Agent: Sorry to hear that. We do. An initial assessment is 45 minutes, and we bill most workplace and extended health plans directly. Want me to find you a time?
- Caller: Yes please, next week. Afternoons are best.
- Checked the calendar. 3 open afternoons next week.
- Offered: Tue 3:00, Wed 2:30, Thu 4:15
- Agent: I have Tuesday at 3, Wednesday at 2:30, or Thursday at 4:15. Which works?
- Caller: Wednesday at 2:30. It's Mark Tran.
- Booked: Wed 2:30 pm. Initial assessment, on your calendar.
- Text sent: You're booked: Wed 2:30 pm, initial assessment at Northside Physio. Reply here if anything changes.
- Agent: You're all set, Mark. I've just texted you the confirmation. Anything else?
- Caller: No, that's great. Thanks!
How it works
Live in four steps, then it just answers.
- 1
Teach it your business
Your services, hours, prices and policies. It answers from what you've told it and never invents a price or an open time.
- 2
Give it a voice
Pick a natural voice and a personality, set the opening line, the speaking pace and how patiently it waits for a caller to finish.
- 3
Point your number at it
Forward the number you already have, or answer on a new one. Connect your calendar so it can book.
- 4
It takes the calls
It answers, books, reschedules and texts details during the call. When a caller needs a person, it transfers to your phone or takes a message.
- 5
It makes calls too
New form fills get a call moments after they land, inside the calling hours you set. If it reaches voicemail, it leaves a message in your chosen voice.
- 6
You get the summary
One text after every call, and every call kept in your workspace with the rest of that lead's history.
What it does
Everything in Voice agent.
Picks up every call
Day, night and weekend, in a natural voice, with the opening line you choose.
Knows your business
Answers from what you've told it about your services, hours, prices and policies.
Books on the call
Checks your real calendar, offers open times only, and books, finds or reschedules appointments while the caller is on the line.
Texts the link mid-call
Sends the booking link or details by text while the caller is still talking to it.
Calls new leads back
Dials form fills moments after they land, inside the calling hours you set.
Hands off to you
Transfers the call to your phone when the caller needs a person.
Voicemail done right
Leaves a message in your chosen voice when a callback goes to voicemail.
A summary for every call
One text after each call: who called, how long, what they wanted, and whether it booked.
Your voice, your style
Pick from natural voices, a personality, the speaking pace and how patiently it waits for the caller to finish.
Questions
Questions about Voice agent
Does it use my existing number?
Calls to your number can be forwarded to it, or it can answer on a new number. The setup call covers which fits.
Can it book into my calendar?
Yes. It reads your real availability and can only offer times that are open.
What if the caller wants a person?
It transfers the call to the number you choose, or takes a message and texts it to you.
What does it say when it doesn't know something?
It answers from the information you give it and never invents prices or availability. If a caller needs more, it transfers the call or takes a message.
Can it call people back as well as answer?
Yes. New form fills can get a call moments after they come in, only during the calling hours you set.
Can I change how it sounds?
Yes. You choose the voice, personality, opening line, speaking pace and how long it waits before it responds.
